International purchases/Global website

Important Notes for International Customers

Thank you very much for your interest in The one OCEAN JEWELRY products.

Please kindly note that our online shopping cart is available for domestic (Japan) orders only.
If you wish to make a purchase from outside Japan, we would sincerely appreciate it if you could contact us in advance with details of your intended items and delivery destination.

Depending on your region, preferred shipping method, or other conditions, we may unfortunately be unable to accept your order.
For approved international orders, we will provide a direct payment link that includes the total amount, shipping cost, and any applicable fees.
Should any restricted condition be identified after payment, your order will be cancelled and refunded, with transaction-related fees excluded from the refund amount.

Shipping Notes:

• International shipping fees start from ¥3,300, depending on the destination and parcel size.
• Customs duties, import taxes, and any additional charges incurred at the destination are the responsibility of the customer.
• In the event of delivery refusal (e.g., due to unpaid customs duties or prolonged absence), return shipping and related costs will be charged to the customer.
• Packaging may be opened or altered during customs inspection.
• In certain regions, deliveries may be handled through affiliated logistics partners; by placing an order, you are deemed to consent to the sharing of necessary delivery information with these partners.
• Once an order has been confirmed, delivery addresses cannot be modified.

If your region is served by our authorized dealer, we kindly recommend purchasing directly from them to ensure smooth delivery and to minimize shipping costs.

Orders Addressed to Forwarding Services or Temporary Accommodations

Please note that orders addressed to package forwarding services—such as
“Room 1 Building C, 01 Koshindaira, Bando-shi, Ibaraki”—or to temporary accommodations (e.g., hotels) will be automatically cancelled at the time of ordering, due to the high volume of delivery issues historically associated with such addresses.

If such an address is identified after payment has been processed, the order will be cancelled and refunded, less any applicable transaction or processing fees.

We sincerely apologize for any inconvenience this may cause and deeply appreciate your understanding and cooperation.

How to Purchase Internationally:

1. Click the blue “Inquiry / Estimate” button on the product page.
2. Select “Purchase” as the subject and submit the inquiry form.
3. Our team will respond with detailed payment instructions and the total amount including shipping.
4. Production will commence once payment has been confirmed, and your order will be shipped promptly upon completion.

We kindly ask that you refrain from using the “Add to Cart” button, as it is intended for domestic orders within Japan only.

Should you have any questions or concerns, please do not hesitate to contact us.
We truly appreciate your patience, understanding, and continued support of The one OCEAN JEWELRY.